Ironport C160 Firmware upgrade issue

[aslam.bajwa]

Hi All ,

i have C160 appliance when i tried to upgrade the OS with available it was failed . you can see the below captures . 

Upgrades available.

1. AsyncOS 7.1.5 build 101 upgrade For Email, 2012-02-03

[1]> 1

Performing an upgrade may require a reboot of the system after the upgrade is

applied. You may log in again after this is done. Do you wish to proceed with

the upgrade? [Y]> y

IronPort Email Security Appliance(tm) Upgrade

Finding partitions... done.

Setting next boot partition to current partition as a precaution... done.

Erasing new boot partition... done.

Installing application... done.

Installing CASE...  35% 12:04 ETA./data/third_party/case/libexec/uridb-20110317_102448/uridb_1: Premature end of gzip compressed data: Input/output error

tar: Error exit delayed from previous errors.

The system upgrade failed due to a connection timeout. This could be the result

of a network interruption or a more serious error. If this problem persists,

please contact customer support.

(Machine mailrelay01.bahrainedb.com) [Disconnected]>

======================================================================  192.168.111.4  ==========================

AsyncOS 7.1 for IronPort C160 build 020

Welcome to the IronPort C160 Messaging Gateway(tm) Appliance

(Machine mailrelay01.bahrainedb.com) [Disconnected]> upgrade

Would you like to save the current configuration to the configuration directory

before upgrading? [Y]>

Do you want to include passwords? Please be aware that a configuration without

passwords will fail when reloaded with loadconfig. [N]> y

Email a copy? [N]>

Upgrades available.

1. AsyncOS 7.1.5 build 101 upgrade For Email, 2012-02-03

[1]> 1

Performing an upgrade may require a reboot of the system after the upgrade is

applied. You may log in again after this is done. Do you wish to proceed with

the upgrade? [Y]> y

Removing stale lock file

IronPort Email Security Appliance(tm) Upgrade

Finding partitions... done.

Setting next boot partition to current partition as a precaution... done.

Erasing new boot partition... done.

Installing application...  87% 02:41 ETAdata/release/phoebe-7-1-5-101/lib/pycbox/ironport_debug.db: Premature end of gzip compressed data: Input/output error

tar: Error exit delayed from previous errors.

The system upgrade failed due to a connection timeout. This could be the result

of a network interruption or a more serious error. If this problem persists,

please contact customer support.

(Machine mailrelay01.bahrainedb.com) [Disconnected]>

(Machine mailrelay01.bahrainedb.com) [Disconnected]>

(Machine mailrelay01.bahrainedb.com) [Disconnected]>

Can you please advice

[Robert Sherwin]

Asiam -

More than likely - there is something on the network that is distrupting the download and recompression of the upgrade package. 

If you can - please contact the TAC, open a support case, and also open a tunnel for the appliance.  If permissiable, just let us know if it is OK to attempt the upgrade while we are connected through tunnel as well.

Instructions on how to open remote access to ESA:

>techsupport tunnel cisco2013

## Please make sure you use the command above, from its CLI (command line interface), when opening the remote access.

Article #1541: What are Techsupport Tunnels? Link: http://tools.cisco.com/squish/b4b51

*** If you choose a different password, please notify me of the password you issued. ***

*** Also, please verify the S/N on the appliance the tunnel was initiated against. ***

You can either generate a support case directly from the appliance, or dial into the following:

Cisco Customer Interaction: 1-800-553-2447 / Outside US

-Robert

[aslam.bajwa]

thanks Robert ,

SN: A4BADBDFA833-G7G9R4J , you can keep password as ironport , i will try to upgrade my device through this procedure and let you know .

[Mustapha Arakji]

Connect your laptop back to back with the IronPort and upgrade using local image, this should solve the issue, if not, then open a TAC