12-24-2012 09:19 PM
Hello,
we are in the process of renewing support subscription for our ironport licenses. when we
look at Centralized Management console (screenshot below) we see that subscriptions expire on 10 Feb 2013
22:59 (GMT +06:00), but when we look at Confirmation of Support certificate (screenshot included) it says that
support end date is 12/31/2012.
the question is if we will be late with renewal until 12/31/2012 will our appliances still
continue to send/deliver email or will they work until 2/10/2013.
the important thing is that I care mostly of email delivery not support availability.
Solved! Go to Solution.
12-24-2012 09:56 PM
Hi Dilmurat Zakirov,
The screenshots you have privided refers to two diffent things. The first one is the feature keys (licenses) currently the ESA has with their expiry. These licenses enable various features on the ESA. After expiry, your appliance will still handle the email however, it will not be able to detect threats within the messages.
Second screenshot is the Support you have purchased. The support contract is used to get help from Cisco TAC for any issues regarding this device.
The date for both can be different. I would recommed contacting Cisco TAC to tally the expiry date with their records and also renew all licenses and contracts on time.
Regards,
Rehan
12-24-2012 09:56 PM
Hi Dilmurat Zakirov,
The screenshots you have privided refers to two diffent things. The first one is the feature keys (licenses) currently the ESA has with their expiry. These licenses enable various features on the ESA. After expiry, your appliance will still handle the email however, it will not be able to detect threats within the messages.
Second screenshot is the Support you have purchased. The support contract is used to get help from Cisco TAC for any issues regarding this device.
The date for both can be different. I would recommed contacting Cisco TAC to tally the expiry date with their records and also renew all licenses and contracts on time.
Regards,
Rehan
12-28-2012 01:50 AM
hi Rehan,
thanks for the reply.
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