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Ironport Plug-in v7.3 issues with Java 8u31

Starla Rivers
Level 1
Level 1

the Cisco IronPort Security Plugin gives an error message on Outlook startup with Java version 8u31 installed.  After dismissing the error, Outlook continues to boot.  The Send Secure button is still operational, and emails still get encrypted.  But it happens every time and we can't have that impact on our users.  It seems that if we uninstall and reinstall the plug-in, the issue corrects.  Does the install record the java version somewhere that we can do a simple update of the file without performing a system wide uninstall / reinstall or upgrade to 7.4?

 

The error is "Java Runtime Environment is not found in your system.  Please run plug-in installer or install JRE manually.

 

Thanks

 

 

3 Replies 3

Paul Cardelli
Level 1
Level 1

I would highly recommend upgrading to 7.4. It is a pain, but it has fixed a number of security related issues, and upgrades the plugins capability (for example unencrypted reported spam/phish mail is now an option incase you like to get a copy of these for review). Keep in mind the config for 7.3 is not compatible with 7.4. So you will want to ensure a full uninstall of 7.3 before installing 7.4.

Unfortunately the 7.4 installer does not do this for you so it is a real pain, and with a large deployment requires some skillful reporting to hopefully catch the broken one before the end user is impacted. Hint Hint for Cisco.

7.4 contains a HUGE bug for those of us who use Flag encryption.  So we are at the point where 7.3 is a significant issue in our environment and makes it difficult for us to support the use of Ironport at all.  No word from development on when a non-buggy product will be available.  Is Cisco serious about supporting secure email?

This sounds like a situation where you might want to demand a hotfix. Get the Bug ID from TAC and escalate through your sales channel.

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