08-14-2014 05:48 AM
Good Morning,
I have a message that appears to be "stuck" in queue. I don't believe that the message is still actually in the queue according to the Message Tracking. When I attempt to use "removemessage" or "bouncemessage", both show that the message doesn't exist. But when I do an "oldmessage", this message still shows up. It is over a week old and our "bounce" policy is 3 days.
How to I go about getting the "message" out of the queue? I have tried rebooting but it's still there.
Any help is appreciated.
Thanks in advance!!
Doug
Solved! Go to Solution.
08-14-2014 06:50 AM
Hi Doug,
sounds like an inconsistent queue or the message is in either of the quarantines? For the inconsitent queue either email TAC and open a tunnel to have this fixed without mail loose, or suspend the appliance and wait until messages in the work queue are down to 0 and then run the resetqueue command. Read the warning carefully when you run resetqueue!
Best regards,
Enrico
08-14-2014 06:50 AM
Hi Doug,
sounds like an inconsistent queue or the message is in either of the quarantines? For the inconsitent queue either email TAC and open a tunnel to have this fixed without mail loose, or suspend the appliance and wait until messages in the work queue are down to 0 and then run the resetqueue command. Read the warning carefully when you run resetqueue!
Best regards,
Enrico
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