Message stuck in "queue"

[Doug Maxfield]

Good Morning,

I have a message that appears to be "stuck" in queue.  I don't believe that the message is still actually in the queue according to the Message Tracking.  When I attempt to use "removemessage" or "bouncemessage", both show that the message doesn't exist.  But when I do an "oldmessage", this message still shows up.  It is over a week old and our "bounce" policy is 3 days.  

How to I go about getting the "message" out of the queue?  I have tried rebooting but it's still there.

Any help is appreciated.

Thanks in advance!!

Doug

[Enrico Werner · Accepted solution]

Hi Doug,

sounds like an inconsistent queue or the message is in either of the quarantines? For the inconsitent queue either email TAC and open a tunnel to have this fixed without mail loose, or suspend the appliance and wait until messages in the work queue are down to 0 and then run the resetqueue command. Read the warning carefully when you run resetqueue!

Best regards,

Enrico