cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
560
Views
2
Helpful
3
Replies

Message Tracking service requires more time

Giorgi007
Level 1
Level 1

Hello,
Successfully downloaded AsyncOS 16.0.0 build 054 and while trying to install this upgrade following error pops out. How to troubleshoot this problem?

I've tried restarting the tracking service from CLI (diagnostic > services)

The following errors occurred during upgrade:

Upgrade error: Upgrade stopped. The Message Tracking service requires more time to write the pending tracking information. Please retry the upgrade after 30 minutes.

Upgrade error: Note that if this problem persists, you need to contact Cisco TAC for assistance.

Upgrade exited without success.

Please attempt the upgrade again after clearing the error.