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Quarantine questions

Joe Martino
Level 1
Level 1

Hello all - I enabled the quarantine for my users but do not want to give them the ability to release them. Is there a way to just alert them of the quarantine and have the help desk do the releasing? 

 

Thank you,

 

Joe

2 Replies 2

pank0132
Level 1
Level 1
Is this for Spam quarantine?

Turn off the Anti-Spam daily notification in the Spam Quarantine settings
Create a notification template - unfortunately its only text based and this will be a per-message notification, not daily summary. 
Within the Anti-Spam settings on your inbound policies, add an X-header with value, when the message is marked as Suspect Spam. 
Create a Content Filter to detect the header exists and/or the value and then notify the recipient using the template.
Apply the Content Filter to the desired Inbound Mail Policies

I would also add a Message Filter that looks for and strips the X-header used above. 
That way nobody can inject the header and cause a match on your rule.

Alternatively, as its Suspect Spam - add the X-header and deliver.  Get the mail system to folder messages containing the X-header into the users spam folder.  That way you get no calls to release.