Safe unsubscribe is not always unsubscribing junk email.

[keithsauer507]

We have the safe unsubscribe feature turned on our virtual ESA appliance and while some times when unsubscribing we are taken to a successful web page message, other times we are not.

I have many that just say Unsubscribing from xxxx@xxxx.com is in progress.  Wouldn't you know it never completes and I get junk mail from this sender weekly.

I also had some people report that they get an HTTP 500 page.

How can we get this to work?

[dmccabej]

Hello,

There are many variables that could be causing this behavior. We also have quite a few defects relating to Graymail and the Unsubscribe process. Due to this, I would recommend opening up a TAC case so that we can help investigate further. 

Thanks!

-Dennis M.