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Important Announcements

Cisco Secure Email Add-Ins No Longer Supported on Microsoft Outlook 2019

This is to inform you that, effective October 14, 2025, Microsoft Outlook 2019 is no longer supported for the Secure Email Encryption Service Add-In and Secure Email Submission Add-In.

To continue using these Add-Ins, we recommend upgrading to Microsoft 365. Starting October 2025, download and install the new manifest for:

- Secure Email Encryption Service Add-In from the CRES Admin Dashboard

- Secure Email Submission Add-In from the Cisco Software Download Portal

After downloading the manifests, follow the instructions provided in the Submission and Encryption Add-In guides. For more information, see: Cisco Email Encryption - End-User Guides.

TLS 1.0/1.1 Deprecation from AsyncOS for Secure Email Gateway, Starting version 16.5

We would like to inform you that starting with the AsyncOS 16.5 release, TLS versions 1.0 and 1.1 will no longer be available as configuration options in both the CLI and GUI.

To ensure secure email delivery and receipt, you should use TLS versions 1.2 and 1.3. These versions can be configured via the sslconfig CLI command or through the System Administration > SSL Configuration menu in the user interface.

For detailed instructions on updating TLS versions, please refer to the “System Administration” section of the User Guide for AsyncOS 16.0.x for Cisco Secure Email Gateway.

 

Forum Posts

Hi, I observed in ESA Message Tracking that the % completion on Data-Time-in-Range is only 6% but before it was almost 90% completion. Also tried to change the time range but it still the same 6%.  Is this behavior normal? or does the message on ESA...

Mady by Level 4
  • 989 Views
  • 3 replies
  • 0 Helpful votes

Hello, When i send an emai from my personal account to my corporate email Cisco ESA can't verify DKIM signature. The message is dkim=hardfail (body hash did not verify [final]) But when i send an email from the personal accont to the Gmail, eveything...

lyutov_dv by Level 1
  • 3487 Views
  • 4 replies
  • 0 Helpful votes

Hello I am am unable to login to the C170 with admin UN/PWD and understand that i need to contact Cisco for a temp password for the adminpassword account. We do not have a Cisco Account so i tried to register the device at Cisco Device using the SN s...

Resolved! Email security

i need to know if i have 3 sites and i will add 2 devices (ESA C190) in the main branch and another one in the DR site (ESA C190) , I need to buy licence ESA-ESP-LIC, each site contain 1000 user i must to purchase for each appliance  in each site lic...

Hello, I have noticed that an email can be sent to several Quarantines. For example, the message can be stored in VOF quarantine, and Policy Quarantine. How is handled the message when we release the message from one quarantine? Is it also released ...

REJR77 by Level 1
  • 987 Views
  • 2 replies
  • 0 Helpful votes

Hello, When creating a policy rule for incoming emails, is there a best practice article? I am trying to determine if it would be best to use an AD group that would contain approximately 1000 users or if it would be better to add them to the rules r...

lsmarchig by Level 1
  • 1069 Views
  • 3 replies
  • 0 Helpful votes