Safe Unsubscribe

[Doug Maxfield]

Good Morning,

We are currently using the Graylisting and Safe Unsubscribe for a test group of users currently.  We are getting ready to deploy to everyone and a couple of questions have come up.

1.  Is there a way to "whitelist" a particular address from being flagged for the Unsubscribe process?  We have a couple of vendors that do Health Assessments for us and their emails are getting flagged.

2.  If an email doesn't get flagged for the Unsubscribe process, is there a way to have this email review, similar to reporting Missed Spam or Ham?

Thanks,

Doug

[Libin Varghese · Accepted solution]

The only method currently available to bypass graymail safe unsubscribe would be to add the sender email address/domain to a new incoming mail policy which has graymail unsubscribe disabled.

For an email that does not get flagged you can certainly open a TAC case with the sample and they can further submit it to Talos for investigation.

Regards,

Libin