SMA Renew license from another account

[kostasthedelegate]

Hello, 

I have a virtual SMA that has license assigned by cisco account "A".

It is time to renew. 

I created a new account for the actual customer. 

I registered the PAK and I would like to assign it to the virtual device. 

I write the SN of the device but I do not have "Existing VLNA", and it fails. 

Does anyone know what is the best to do in this case ?

Regards, 

Konstantinos

[balaji.bandi · Accepted solution]

You need to remove from old account and add to this account i guess to work.

you can not have 1 seriakl with 2 accounts as per my understand, contact license team, they can make quick changes for you.

[Libin Varghese · Accepted solution]

VLN for devices with existing licenses can be checked using CLI command 'showlicense'.

I would recommend opening a TAC case with Cisco Licensing since we may not have experts with licensing tool access in the support forums.

Regards,

Libin