User fails to add email to safelist

[jape0002_]

Hi!

I have a couple of users complaining that they cant add addresses to safelist. When they try they get the following error:

"domainname.com cannot be added to the safelist because domainname.com is already in the safelist."

If I look in the SLBL-log on the SMA i find the following:

Tue May 7 06:20:25 2019 Warning: SLBL: Adding senders to the database failed: Sender 'domainname.com' already exists in database.

But.. The adress is not on the users safelist. And if I as an admin add it to the users safelist it shows up fine and the user can see it when he logs in to check safelist/blacklist.

[dvenuto]

Do you know if the end users are attempting to add the sender of a quarantined message to the safelist, or add senders to the safelist without a quarantined message?   The user manual has instructions for both cases (attached).  Can you confirm how they're adding to the safelist?

[jape0002_]

The user has tried both of the options. And gets the same result.

When I use option nr. 2 as an admin I can add the address to the safelist and the user can see it under options/safelist