Virtual SMA M100V (on Esxi) failing backup after upgrade to 11.0.0.115

[Ulrik Rosen]

Hi, we discovered that after upgrade of our SMA (M100V) from 10.2.x to 11.0.0.115 that the VEEAM backup, that was working on version 10, is now failing in version 11.

It seems that something is missing in the upgraded appliance operating system that no longer supports the VEEAM backup.

Since the underlying OS isn't accessible we cannot add VMware Tools ourselves...

Any ideas on how to solve this problem?

[Libin Varghese]

Hi,

What is the error seen when the backup fails?

Does the error point to any missing component?

Regards,

Libin Varghese

[Ulrik Rosen]

Hi, here's the log output:

2017-10-12 23:02:35 :: Queued for processing at 2017-10-12 23:02:35 

2017-10-12 23:02:35 :: Required backup infrastructure resources have been assigned 

2017-10-12 23:02:40 :: VM processing started at 2017-10-12 23:02:40 

2017-10-12 23:02:40 :: VM size: 250,0 GB (33,7 GB used) 

2017-10-12 23:02:43 :: Getting VM info from vSphere 

2017-10-12 23:02:49 :: Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef vm-277346, timeout 1800000, snName VEEAM BACKUP TEMPORARY SNAPSHOT, snDescription Please do not delete this snapshot. It is being used by Veeam Backup., memory False, quiesce True 

2017-10-12 23:02:59 :: Error: An error occurred while saving the snapshot: Failed to quiesce the virtual machine. 

2017-10-12 23:02:59 :: Network traffic verification detected no corrupted blocks 

2017-10-12 23:02:59 :: Processing finished with errors at 2017-10-12 23:02:59 

We have tried different setting in VEEAM and no valid backup so far, it seems that the version 11.x does not contain the Vmware Tools needed to make a successful and usable backup.

In Version 10.x  backup worked so it seems tha t the Tools were included...