05-28-2013 09:25 AM
We have a C160 appliance that whose Work Queue is growing. The Status shows
System Status: Paused on services: antispam
How can I unpause this? Also, when I grep the Updater logs, I see this which says at the end that the case update failed:
Tue May 28 12:19:33 2013 Info: Starting scheduled update
Tue May 28 12:19:33 2013 Info: Scheduled next update to occur at Tue May 28 12:24:33 2013
Tue May 28 12:19:41 2013 Info: case started downloading files
Tue May 28 12:19:41 2013 Info: case waiting on download lock
Tue May 28 12:19:41 2013 Info: case acquired download lock
Tue May 28 12:19:41 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/case_rules/default/1369750263859399"
Tue May 28 12:19:42 2013 Info: case released download lock
Tue May 28 12:19:42 2013 Info: case successfully downloaded file "case/1.0/case_rules/default/1369750263859399"
Tue May 28 12:19:42 2013 Info: case waiting on download lock
Tue May 28 12:19:42 2013 Info: case acquired download lock
Tue May 28 12:19:42 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/dfa_updates/default/1369757302745197"
Tue May 28 12:19:42 2013 Info: case released download lock
Tue May 28 12:19:42 2013 Info: case successfully downloaded file "case/1.0/dfa_updates/default/1369757302745197"
Tue May 28 12:19:42 2013 Info: case waiting on download lock
Tue May 28 12:19:42 2013 Info: case acquired download lock
Tue May 28 12:19:42 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/toc_rules/default/1369755790836242"
Tue May 28 12:19:42 2013 Info: case released download lock
Tue May 28 12:19:42 2013 Info: case successfully downloaded file "case/1.0/toc_rules/default/1369755790836242"
Tue May 28 12:19:42 2013 Info: case waiting on download lock
Tue May 28 12:19:42 2013 Info: case acquired download lock
Tue May 28 12:19:42 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/pkg_version/default/1369757350776856"
Tue May 28 12:19:42 2013 Info: case released download lock
Tue May 28 12:19:42 2013 Info: case successfully downloaded file "case/1.0/pkg_version/default/1369757350776856"
Tue May 28 12:19:42 2013 Info: case waiting on download lock
Tue May 28 12:19:42 2013 Info: case acquired download lock
Tue May 28 12:19:42 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/uridb_updates/default/1369756889979770"
Tue May 28 12:19:43 2013 Info: case released download lock
Tue May 28 12:19:43 2013 Info: case successfully downloaded file "case/1.0/uridb_updates/default/1369756889979770"
Tue May 28 12:19:43 2013 Info: case waiting on download lock
Tue May 28 12:19:43 2013 Info: case acquired download lock
Tue May 28 12:19:43 2013 Info: case beginning download of remote file "http://updates.ironport.com/case/1.0/dfa/default/1369757354605748"
Tue May 28 12:19:43 2013 Info: case released download lock
Tue May 28 12:19:43 2013 Info: case successfully downloaded file "case/1.0/dfa/default/1369757354605748"
Tue May 28 12:19:43 2013 Info: case started applying files
Tue May 28 12:19:45 2013 Warning: case update failed
Solved! Go to Solution.
05-28-2013 09:28 AM
Have you hard booted your box lately?
I would also recommend the following CLI command to force update your antispam definitions and engine:
CLI> antispamupdate force
if prompted, select "Ironport"
05-28-2013 09:28 AM
Have you hard booted your box lately?
I would also recommend the following CLI command to force update your antispam definitions and engine:
CLI> antispamupdate force
if prompted, select "Ironport"
05-28-2013 09:32 AM
One of the other threads I found on this said that hard booting the appliance could cause corruption of the work queue, is that an issue?
I had to modify the command to
CLI> antispamupdate ironport force
to get it to work, but that looks like that did the trick for the case update at least.
EDIT: That looks like it fixed the paued work queue as well and the queue is going down. Thanks!
05-28-2013 09:35 AM
Glad to hear. Thank you for rating the thread as answered. Have a great day.
09-02-2013 01:33 AM
Hello
the commands given
antispamupdate ironport force
antivirusupdate force
have done the job for us also
we had to wait 3 minutes for all antispam components to update
After that the workqueue command gave the status operational on a C170 appliance
thanks
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