Workstation still thinks Cisco AMP is installed

[josh.goodin]

Amp service would not start.  I removed AMP from the Workstation. Tried to reinstall it after a reboot.  Now it thinks I am trying to upgrade from an old version.  What needs to be clean off so that it does not think an old version of Amp is installed on this workstation?

[Matthew Franks]

Josh,

When you uninstall there is an option that asks if you plan to install AMP (Secure Endpoint) again. You probably selected yes, so the older files weren't deleted.  Check for a 6.3.1 folder in the C:/Program Files/Cisco/AMP directory. If it exists, delete it and try again. Otherwise, there might be a lingering registry entry that you'll have to delete. If you have trouble finding it, TAC can help if you open a case.

Thanks,

Matt

[npetrele]

Revouninstaller is great for this sort of thing. After you install whatever version (it doesn't matter), use Revo to uninstall it. It scans the registry and folders for leftover registry values and files and lets you delete them. Then you have a clean system and can install the version you want.