FindIT Discovery Tool for Windows, and plugin for Chrome wont start.

[Michael_Hansen]

Hi All

I have been using the tool for years now, and suddenly i ran into this problems:

• The Chrome plugin wont start, only stats that the finditservice wont start.
• The windows(64bit) won start or reinstall, stating the same

In windows services, the "finditserver" is listet, but cant be started. 

Anyone??

[Martin Aleksandrov]

Hello Michael,

Please install the latest version:

https://software.cisco.com/download/home/286311274/type/283453334/release/2.0.5

The following improvements have been added:

• Updates to maintain interoperability with Cisco software and support services
• Fixes a problem discovering devices when running on Microsoft Windows
• The FindIT extension for the Apple Safari web browser is no longer available

Regards,

Martin

[Michael_Hansen]

Hi Martin

Thx for your fast reply. I have tryed to instal the 2.0.5 version, but the installation haltes when it gets to "Starting Services", and then promptes with the message mentioned.

Regards

Michael

[David Harper · Accepted solution]

Hi Michael,

Can I get you to contact the support center (https://cisco.com/go/sbsc) and log a case for this.  It sounds like we'll need to have an engineer troubleshoot the problem.

Thanks,

Dave.