10-29-2013 07:27 PM - edited 03-16-2019 08:08 PM
Hello all,
Hopefully this is an easily solved issue. Our ISR yesterday began giving a busy signal once a call is passed from the auto-attendant to the hunt group after 3 rings, even though the noan timeout is at 800. The system does not pass these calls to the VM system, it simply disconnects them with a busy signal. I am loathe to attempt to "band-aid" this issue without understanding what could have caused the issue, as I fear that may have undesired reprecussions. The only changes made to this system prior to the issue was the uploading of a new MOH file and a reload. Please find attached the config and ver for the CUE.
This is an extremely time-sensitive issue, and I would rather not spend $10,000 seeking support for what should be a simple solution, so any help this awesome community could offer would be greatly appreciated!
-Pat
AIM-CUE# sh conf
clock timezone America/Chicago
hostname AIM-CUE
line console
exit
system language preferred "en_US"
ip name-server 4.2.2.2 4.2.2.3
ntp server 172.22.1.154 prefer
software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/h
sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfG
WTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
site name local
site-hostname 172.22.1.154
web credentials hidden "c9yem6kD1vJqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0n
fGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
end site
privilege manage-users create
privilege local-broadcast create
privilege ViewPrivateList create
privilege manage-passwords create
privilege ViewHistoricalReports create
privilege broadcast create
privilege ViewRealTimeReports create
privilege vm-imap create
privilege ManagePublicList create
privilege ManagePrompts create
groupname Broadcasters create
groupname staff create
username cisco create
username insurance create
username admin create
privilege manage-users description "Privilege to create, modify, and delete user
s and groups"
privilege local-broadcast description "Privilege to send local broadcast message
s"
privilege ViewPrivateList description "Privilege to view private list"
privilege manage-passwords description "Privilege to reset user passwords"
privilege ViewHistoricalReports description "Privilege to view historical report
s"
privilege broadcast description "Privilege to send local or remote broadcast mes
sages"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege vm-imap description "Privilege to manage personal voicemail via IMAP c
lient"
privilege ManagePublicList description "Privilege to manage public lists"
privilege ManagePrompts description "Privilege to create, modify, or delete syst
em prompts"
privilege manage-users operation user.pin
privilege manage-users operation user.mailbox
privilege manage-users operation user.notification
privilege manage-users operation group.configuration
privilege manage-users operation user.configuration
privilege manage-users operation system.debug
privilege manage-users operation user.remote
privilege manage-users operation user.password
privilege local-broadcast operation broadcast.local
privilege local-broadcast operation system.debug
privilege ViewPrivateList operation voicemail.lists.private.view
privilege manage-passwords operation user.pin
privilege manage-passwords operation system.debug
privilege manage-passwords operation user.password
privilege ViewHistoricalReports operation report.historical.view
privilege broadcast operation broadcast.local
privilege broadcast operation broadcast.remote
privilege broadcast operation system.debug
privilege ViewRealTimeReports operation report.realtime
privilege vm-imap operation voicemail.imap.user
privilege ManagePublicList operation voicemail.lists.public
privilege ManagePublicList operation system.debug
privilege ManagePrompts operation prompt.modify
privilege ManagePrompts operation system.debug
groupname Broadcasters member admin
groupname Administrators member cisco
groupname Administrators member admin
groupname Broadcasters privilege broadcast
groupname staff privilege broadcast
groupname staff privilege local-broadcast
groupname staff phonenumber "201"
username insurance phonenumber "107"
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VN
XHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8Z
ZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
calendar biz-schedule sterling_open
closed day 1 from 00:00 to 24:00
open day 2 from 10:00 to 18:00
open day 3 from 10:00 to 20:00
open day 4 from 10:00 to 18:00
open day 5 from 10:00 to 20:00
open day 6 from 10:00 to 18:00
open day 7 from 09:00 to 17:00
end schedule
calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 21:00
open day 4 from 22:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule
ccn application autoattendant aa
description "Sterling Auto-Attendant"
enabled
maxsessions 4
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "systemschedule"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "1001"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application sterlingaa aa
description "sterlingaa"
enabled
maxsessions 6
script "sterlingaa.aef"
parameter "Sterling_Sched" "sterling_open"
parameter "Sterling_Hunt" "200"
end application
ccn application voicemail aa
description "Sterling Voicemail by RhinoIT"
enabled
maxsessions 4
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn reporting historical
database local
description "se-10-1-1-6"
end reporting
ccn subsystem sip
gateway address "172.22.1.154"
mwi envelope-info
mwi sip sub-notify
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger sip phonenumber 2000
application "voicemail"
enabled
maxsessions 4
end trigger
ccn trigger sip phonenumber 300
application "sterlingaa"
enabled
maxsessions 6
end trigger
ccn trigger sip phonenumber 800
application "voicemail"
enabled
maxsessions 6
end trigger
service phone-authentication
end phone-authentication
service voiceview
enable
end voiceview
voicemail callerid
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail mailbox owner "admin" size 775
description "admin mailbox"
end mailbox
voicemail mailbox owner "insurance" size 775
description "insurance mailbox"
end mailbox
end
AIM-CUE# sh ver
AIM-CUE uptime is 0 weeks, 0 days, 5 hours, 59 minutes
CPU Model: Celeron (Coppermine)
CPU Speed (MHz): 298.909
CPU Cache (KByte): 128
BogoMIPS: 587.77
SKU: Unavailable
Chassis Type: C2811
Chassis Serial: FTX1030A49Q
Module Type: AIM
Module Serial: FOC11200C2H
UDI Name: Not Available
UDI Description: Not Available
Compact Flash: 1GB
SDRAM (MByte): 256
AIM-CUE#
The 2811 config/diag is:
Diag:
Router#sh diag
Slot 0:
C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time 06:06:48 ago
EEPROM contents at hardware discovery:
PCB Serial Number : FOC10273GMZ
Hardware Revision : 1.0
Top Assy. Part Number : 800-26920-02
Board Revision : A0
Deviation Number : 0
Fab Version : 03
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Processor type : 87
Hardware date code : 20060707
Chassis Serial Number : FTX1030A49Q
Chassis MAC Address : 0018.731e.13a0
MAC Address block size : 24
CLEI Code : COM3C00BRA
Product (FRU) Number : CISCO2811
Part Number : 73-10258-04
Version Identifier : V03
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF C1 8B 46 4F 43 31 30 32 37 33 47 4D 5A 40
0x10: 03 E7 41 01 00 C0 46 03 20 00 69 28 02 42 41 30
0x20: 88 00 00 00 00 02 03 03 00 81 00 00 00 00 04 00
0x30: 09 87 83 01 32 1A 23 C2 8B 46 54 58 31 30 33 30
0x40: 41 34 39 51 C3 06 00 18 73 1E 13 A0 43 00 18 C6
0x50: 8A 43 4F 4D 33 43 30 30 42 52 41 CB 8F 43 49 53
0x60: 43 4F 32 38 31 31 20 20 20 20 20 20 82 49 28 12
0x70: 04 89 56 30 33 20 D9 02 40 C1 FF FF FF FF FF FF
PVDM Slot 0:
32-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
Hardware Revision : 4.0
Part Number : 73-8539-05
Board Revision : B0
Deviation Number : 0
Fab Version : 04
PCB Serial Number : FOC12133E87
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Processor type : 00
Product (FRU) Number : PVDM2-32
Version Identifier : V01
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 03 EE 41 04 00 82 49 21 5B 05 42 42 30
0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 32 31 33
0x20: 33 45 38 37 03 00 81 00 00 00 00 04 00 09 00 CB
0x30: 88 50 56 44 4D 32 2D 33 32 89 56 30 31 20 D9 02
0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
WIC Slot 3:
2nd generation - FXO Voice daughter card (4 port)
Hardware Revision : 4.1
Top Assy. Part Number : 800-21589-01
Board Revision : D0
Deviation Number : 0-0
Fab Version : 04
PCB Serial Number : FOC081533NC
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Version Identifier : V
Product (FRU) Number : VIC2-4FXO=
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 00 4C 41 04 01 C0 46 03 20 00 54 55 01
0x10: 42 44 30 80 00 00 00 00 02 04 C1 8B 46 4F 43 30
0x20: 38 31 35 33 33 4E 43 03 00 81 00 00 00 00 04 00
0x30: 89 56 00 00 00 FF FF FF FF FF FF FF FF FF FF FF
0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
AIM Module in slot: 0
Service Engine AIM: 0
Hardware Revision : 1.0
Top Assy. Part Number : 800-20063-05
Board Revision : B0
Deviation Number : 0
Fab Version : 05
PCB Serial Number : FOC11200C2H
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Product (FRU) Number : AIM-CUE
Version Identifier : V02
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 03 8E 41 01 00 C0 46 03 20 00 4E 5F 05
0x10: 42 42 30 88 00 00 00 00 02 05 C1 8B 46 4F 43 31
0x20: 31 32 30 30 43 32 48 03 00 81 00 00 00 00 04 00
0x30: CB 87 41 49 4D 2D 43 55 45 89 56 30 32 20 FF FF
0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Router#
Conf:
Router#sh conf
Using 11086 out of 245752 bytes
!
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
logging discriminator ENV severity drops 4 facility drops ENVMON mnemonics drops
FAN_LOW_RPM
logging buffered discriminator ENV 4096
logging console discriminator ENV
logging monitor discriminator ENV
enable secret 5 $1$nCKH$KBDP9dCX10xvqP98Ucm5u/
!
no aaa new-model
clock timezone CST -6
clock summer-time CDT recurring
!
dot11 syslog
ip source-route
!
!
ip cef
ip dhcp excluded-address 172.22.1.154
ip dhcp excluded-address 172.22.1.200
!
ip dhcp pool Voice
network 172.22.1.0 255.255.255.0
default-router 172.22.1.154
option 150 ip 172.22.1.154
!
!
ip name-server 4.2.2.2
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
!
!
trunk group FXO
!
!
!
!
voice hunt-group 1 parallel
list 101,102,103,104,105,106,107
timeout 60
pilot 200
!
!
!
!
!
voice-card 0
!
!
crypto pki trustpoint TP-self-signed-4121280238
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-4121280238
revocation-check none
rsakeypair TP-self-signed-4121280238
!
!
crypto pki certificate chain TP-self-signed-4121280238
certificate self-signed 01 nvram:IOS-Self-Sig#1.cer
!
!
license udi pid CISCO2811 sn FTX1030A49Q
username cmeadmin privilege 15 password 7 08721D1D5C4854424A
username GlennP privilege 15 password 7 115A485642435A595C
!
!
no ip ftp passive
ip ftp source-interface FastEthernet0/0
ip ftp username cmeadmin
ip ftp password 7 091F1F5A4C54464753
!
!
!
!
!
interface FastEthernet0/0
ip address 10.1.1.146 255.255.255.0
duplex auto
speed auto
!
interface Service-Engine0/0
ip unnumbered FastEthernet0/1.1
service-module ip address 172.22.1.155 255.255.255.0
service-module ip default-gateway 172.22.1.154
!
interface FastEthernet0/1
ip address dhcp
duplex auto
speed auto
!
interface FastEthernet0/1.1
encapsulation dot1Q 1 native
ip address 172.22.1.154 255.255.255.0
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
!
ip route 0.0.0.0 0.0.0.0 10.1.1.30
ip route 172.22.1.155 255.255.255.255 Service-Engine0/0
!
!
!
tftp-server flash:phone/7940-7960/P00308000500.bin alias P00308000500.bin
tftp-server flash:Desktops/320x212x12/CampusNight.png
tftp-server flash:Desktops/320x212x12/CiscoFountain.png
tftp-server flash:Desktops/320x212x12/MorroRock.png
tftp-server flash:Desktops/320x212x12/NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/TN-CampusNight.png
tftp-server flash:Desktops/320x212x12/TN-CiscoFountain.png
tftp-server flash:Desktops/320x212x12/TN-Fountain.png
tftp-server flash:Desktops/320x212x12/TN-MorroRock.png
tftp-server flash:Desktops/320x212x12/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x12/Fountain.png
tftp-server flash:Desktops/320x212x12/CiscoLogo.png
tftp-server flash:Desktops/320x212x12/TN-CiscoLogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:gui/admin_user.html alias admin_user.html
tftp-server flash:gui/admin_user.js alias admin_user.js
tftp-server flash:gui/CiscoLogo.gif alias CiscoLogo.gif
tftp-server flash:gui/Delete.gif alias Delete.gif
tftp-server flash:gui/dom.js alias dom.js
tftp-server flash:gui/downarrow.gif alias downarrow.gif
tftp-server flash:gui/ephone_admin.html alias ephone_admin.html
tftp-server flash:gui/logohome.gif alias logohome.gif
tftp-server flash:gui/normal_user.html alias normal_user.html
tftp-server flash:gui/normal_user.js alias normal_user.js
tftp-server flash:gui/Plus.gif alias Plus.gif
tftp-server flash:gui/sxiconad.gif alias sxiconad.gif
tftp-server flash:gui/Tab.gif alias Tab.gif
tftp-server flash:gui/telephony_service.html alias telephony_service.html
tftp-server flash:gui/uparrow.gif alias uparrow.gif
tftp-server flash:gui/xml-test.html alias xml-test.html
tftp-server flash:gui/xml.template alias xml.template
tftp-server flash:ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:ringtones/Bass.raw alias Bass.raw
tftp-server flash:ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:ringtones/Chime.raw alias Chime.raw
tftp-server flash:ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xm
l
tftp-server flash:ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:ringtones/Pop.raw alias Pop.raw
tftp-server flash:ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:ringtones/RingList.xml alias RingList.xml
tftp-server flash:ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:ringtones/Vibe.raw alias Vibe.raw
tftp-server flash:phone/7940-7960/P00308000500.loads alias P00308000500.loads
tftp-server flash:phone/7940-7960/P00308000500.sb2 alias P00308000500.sb2
tftp-server flash:phone/7940-7960/P00308000500.sbn alias P00308000500.sbn
tftp-server flash:phone/7941-7961/apps41.8-4-1-23.sbn alias apps41.8-4-1-23.sbn
tftp-server flash:phone/7941-7961/cnu41.8-4-1-23.sbn alias cnu41.8-4-1-23.sbn
tftp-server flash:phone/7941-7961/cvm41sccp.8-4-1-23.sbn alias cvm41sccp.8-4-1-2
3.sbn
tftp-server flash:phone/7941-7961/dsp41.8-4-1-23.sbn alias dsp41.8-4-1-23.sbn
tftp-server flash:phone/7941-7961/jar41sccp.8-4-1-23.sbn alias jar41sccp.8-4-1-2
3.sbn
tftp-server flash:phone/7941-7961/SCCP41.8-4-2S.loads alias SCCP41.8-4-2S.loads
tftp-server flash:phone/7941-7961/term41.default.loads alias term41.default.load
s
tftp-server flash:phone/7941-7961/term61.default.loads alias term61.default.load
s
tftp-server flash:CP7905080002SCCP060817A.zup
tftp-server flash:CP7912080003SCCP070409A.sbin
tftp-server flash:ATA030204SCCP090202A.zup
tftp-server exit
tftp-server music-on-hold.au
tftp-server enable
!
control-plane
!
!
voice-port 0/3/0
trunk-group FXO
no battery-reversal
no comfort-noise
connection plar 300
description 715833XXXX
caller-id enable
!
voice-port 0/3/1
trunk-group FXO
no battery-reversal
no comfort-noise
connection plar 300
description 715833YYYY
caller-id enable
!
voice-port 0/3/2
trunk-group FXO
no battery-reversal
no comfort-noise
connection plar 300
description 715833AAAA
caller-id enable
!
voice-port 0/3/3
!
!
!
!
dial-peer voice 100 pots
trunkgroup FXO
destination-pattern 9.T
!
dial-peer voice 800 voip
description VM
destination-pattern 800
session protocol sipv2
session target ipv4:172.22.1.155
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 300 voip
description Sterling AA
destination-pattern 300
session protocol sipv2
session target ipv4:172.22.1.155
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
!
sip-ua
mwi-server ipv4:172.22.1.155 expires 86400 port 5060 transport udp
!
!
telephony-service
no auto-reg-ephone
max-ephones 40
max-dn 100
ip source-address 172.22.1.154 port 2000
timeouts interdigit 3
system message Sterling Optical #258
load 7960-7940 P00308000500
dialplan-pattern 1 . extension-length 3
voicemail 800
max-conferences 8 gain -6
call-park system application
moh music-on-hold.au
multicast moh 239.10.16.1 port 2000
web admin system name admin password cisco
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
fac custom dpark-retrieval *00
create cnf-files version-stamp 7960 Apr 15 2013 22:15:20
!
!
ephone-dn 1
!
!
ephone-dn 11 dual-line
number 101
name Front 1
call-forward busy 800
call-forward noan 800 timeout 10
!
!
ephone-dn 12 dual-line
number 102
name Front 2
call-forward busy 800
call-forward noan 800 timeout 10
!
!
ephone-dn 13
number 103
name Front 3
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 14
number 104
name Exam Room
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 15
number 105
name Screening Area
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 16
number 106
name Lab
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 17
number 107
name Insurance Office
call-forward busy 800
call-forward noan 800 timeout 10
mwi sip
!
!
ephone-dn 18
number 108
name 7940
!
!
ephone-dn 19
number 109
name Spare1
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 20
number 110
name spare2
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 21
number 111
name Spare1
call-forward busy 800
call-forward noan 800 timeout 70
!
!
ephone-dn 30
number 201
label General VM
description General VM
call-forward all 800
hold-alert 30 originator
!
!
ephone-dn 77
number 777
park-slot timeout 300 limit 2 recall
description Call Park Slot
!
!
ephone-dn 88
number 888
park-slot timeout 300 limit 2 recall
description Call Park Slot
!
!
ephone-dn 99
number 000
mwi off
!
!
ephone-dn 100
number 001
mwi on
!
!
ephone 1
mac-address 0015.62EA.5C58
username "frontdesk1" password cisco
type 7960
button 1:11
!
!
!
ephone 2
mac-address 0015.62B5.DBF6
username "frontdesk2" password cjp44206
type 7960
button 1:12
!
!
!
ephone 3
mac-address 0007.855C.853F
type 7940
button 1:13
!
!
!
ephone 4
mac-address 0017.E001.0940
type 7940
button 1:14
!
!
!
ephone 5
mac-address 0007.8553.2B3C
type 7940
button 1:15
!
!
!
ephone 6
mac-address 0015.C614.A1D1
type 7940
button 1:16
!
!
!
ephone 7
mac-address 0015.F9EC.1EED
username "insurance" password 1234
type 7940
button 1:17
!
!
!
ephone 9
!
!
!
ephone 10
mac-address 0007.8553.2E74
username "GlennP"
type 7940
button 1:20
!
!
!
ephone 11
mac-address 0019.E855.7616
type 7940
button 1:21
!
!
!
line con 0
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
login local
transport input telnet ssh
transport output telnet ssh
!
scheduler allocate 20000 1000
ntp master 6
ntp peer 69.164.217.193
ntp peer 204.9.136.253
end
10-29-2013 07:46 PM
Interesting side-note: I have discovered that this problem also occures when making internal calls, with the exception of the call being forwarded to the VM system (we do not have a gen. delivery mailbox). 3 rings, then forwarded.
10-29-2013 08:12 PM
I believe this problem is partially due to an improper reload I was just notified of. I have reset the timeouts to 70, and although I am still unsure as to why two of the phones reset to 10 (most likely causing this issue), the issue seems to be solved for the moment, hovwever I will keep this thread open to any suggestions in case this solution in fact does not solve the issue. The real test will be the business day tommorow .
-Pat
04-18-2014 03:32 AM
Pat,
Can you be more specific on the time outs. I have a similar issue where Calls completely stopped going to voice mail. I can see in the sip debugs where its sending them there and all looks good, but the calls just get disconnected with a cause code of 10 or 66. Any help is appreciated.
Regards,
Raul Ricano
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