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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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3900/PVDM3 and IOS 151-3.T with Call Progress Analysis - CPA

Anyone know anything about CPA Feature in IOS on 3900/15.1-3T and PVDM3.

I do a;

voice service voip

   cpa

However the 3900/15.1T doesn’t seem to support this feature.  How come?

http://www.cisco.com/en/US/partner/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml

Customer is using a Dialer to call outbound and needs to recognize special information tones (SITs).

http://en.wikipedia.org/wiki/Special_information_tones

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Cisco Employee

3900/PVDM3 and IOS 151-3.T with Call Progress Analysis - CPA

Currently CPA is not available on ISR G2s (2900/3900 series)

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Udit

Contributor

3900/PVDM3 and IOS 151-3.T with Call Progress Analysis - CPA

Thru TAC the BU confirmed CPA is supported on IOS 15.1(3)T with 3900/PVDM3s.

So far my co-workers testing indicates CPA doesn’t work majority of time. He changed IOS, platforms, PVMD2/3, you name it.   You dial a disconnected number and CPA marks it no-answer, which has the dialer redial the same numbers later.

It’s  gone Sev1  SR619050113, I’m sure the BU will put some resources on it, it’s a large banking customer. Overall they are happy but don’t want to have Collections Agents waiting around while we call the same disconnected numbers over and over.  More importantly the old NEC worked fine with SIT tones.

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