6941 Phones and Call recording

[jasonprescott]

Anybody out there have 6941 phones deployed with call recording enabled? 

According to the compatibility matrix, the phones are supposed to support Call Manger based BIB recording:

http://developer.cisco.com/web/sip/wikidocs;jsessionid=F75FD6FBFC219187810A2AD50077112D.liferay-portal1?p_p_id=54_INSTANCE_d68B&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&p_p_col_id=column-2&p_p_col_count=1&_54_INSTANCE_d68B_struts_action=/wiki_d...

What I am seeing though is on the line settings the recording options are not available:

Now to be clear, I am running 9.1.1 for the phone load which should be a newer load than 8.5.4 which is listed, but I wouldn't think that they would take a feature away in a newer load.

[gmendivi]

Hello Jason,

You did a good research, 69XX phones are compatible with Recording. You have to install a patch on Call Manager to enable the recording option for the 6921/6941/6961 phones. The patch is available on cisco.com. Please find the link below to download the patch:

http://tools.cisco.com/squish/37277

You have to restart the Call Manager after installing the patch. The patch name for firmware version 9.1(1) is called "cmterm-6921_6941_6961-qed.9-1-1-0.cop.sgn".

Here you have the Readme with instructions on how to install the patch (check for "The QED Load"):

http://tools.cisco.com/squish/bcDC7

I hope it helps,

German

[phooghen]

To add to German comments, I've jus tconfigured a 6941 on my CUCM 8.0.3 and I see the recording option under the line configuration.

see attached.

Pierre.