7821 & CME 10.5 Intercom DN Issue

[sariao001]

Dear Community

Whenever i config an DN as intercom under "voice register dn xx" and whenever i dial this DN! nothing happens, the phone i am dialing from waits! just like it is still waiting for more input i can still add numbers or click backspace, yet it does not give any "Busy Tone" like what it does usually when you dial a wrong DN, only if you wait enough like 2 min the phone will drop the action and give a busy tone.

i tried this with different DN numbers just to make sure there is no conflict with dial plans, however the result is always the same, only when i remove the line "Intercom" from the DN config the number start working normally as a normal number, but when i activate "Intercom" the system start acting oddly

Any Idea?

Software Versions:

Router 2911: 15.4(3)M3

CME: 10.5

7821: 10.3.1

8841: 11.0.1

[Mohammed al Baqari]

Please share your config

[sariao001]

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[Venkatesh Perumal]

you have not assigned dn 50 intercom number to a phone line. Also, you should configure speedial to enable intercom lines as below.

speed-dial

(Optional) Enables the intercom line user to place a call to a pre-configured destination. If the speed-dial is not configured, it simply initiates a new call on the intercom line and waits for the user to dial the destination number.

refer below doc for configuration example

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_i1ht.html#wp4119988216

regards,

[sariao001]

Thanks Venperum for your reply

However, DN 50 is not intercom DN, i am using 48 and 49 as you can see in pool-2 and pool-15, also speed-dial is optional, means that you dont have to configure it to make intercom DN receives calls

Best Regards...

[sariao001]

The problem i am facing is due to a bug CSCuv22183 - Intercom feature not working for 78xx/88xx phones on CME

https://tools.cisco.com/bugsearch/bug/CSCuv22183

[sariao001]

The problem is due to a bug CSCuv22183 - Intercom feature not working for 78xx/88xx phones on CME

https://tools.cisco.com/bugsearch/bug/CSCuv22183