04-13-2007 08:36 AM - edited 03-14-2019 08:58 PM
A customer has 7961 with 8.2(1) phone load an the abbreviated dial softkey is not available once he puts a call on hold, however he can do this from a 7960 with running 8.0(3). Is this a bug with the phone load. I will try load 8.2(2) to see if it fixes it but there is no mention in the release notes
04-13-2007 08:38 AM
Abbr dial is supported only with on hook dialing. Since you are already on a call, i doubt if AbbrDial will show up. I think you are seeing normal behaviour.
HTH
Sankar
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04-16-2007 07:33 AM
Sankar I thought it may be something like that but the user is certain that they are able to do this from a 7960 phone
01-10-2008 03:18 AM
Got the same issue with a 7921 (CUCM 4.3). No matter the phone, I can't transfer using AbbrDial.
The only workaround I found is to use de Personal Fast Dial service.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_1/ccmcfg/b09pd.html#wp1004854
Hope it helps.
Javier
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