02-27-2017 05:45 AM - edited 03-17-2019 09:39 AM
Downloaded the Device Package 9.1(2) to support 8821 Phones. Everything went as planned and phones are now working.
However, when I go into the Device Defaults it is blank on Load and Inactive Load info. The phone is registered with the following:
Active Load ID
sip8821.11-0-2HEE-10
Inactive Load ID
sip8821.1-2-3-5
No firmware load mismatches but the TFTP Files I have are
sip88xx.10-3-1-20.loads
sip88xx.11-5-1-18.loads
I want to be able to run the following:
sip8821.11-0-3SR1-1
02-27-2017 06:11 AM
Hi,
Check whether you have the files for the required firmware (sip8821.11-0-3SR1-1) in TFTP directory. If yes, then you can manually update the device defaults to match that firmware and reset the phones. Else you need to install that specific firmware using the firmware cop file and follow the same process of manually updating.
HTH
Rajan
02-27-2017 07:03 AM
Could I just upload the zip file for the software, reset the TFTP service and place it into my device defaults? WHat would be the difference when adding the cop file?
02-27-2017 06:51 AM
Hi there,
I think my friend Rajan is correct here (+5), it sound like you may have hit this bug;
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