06-09-2022 12:44 PM
I am trying to use a CP-8865 with 8800 Key Expansion Module but the module does not power up.
All the switchs we use are from Cisco.
CUCM version: 11.5.1.13900-52
I use a phone button template with 11 lines: 10 for the phones + 1 to test the expansion.
I receive an error message:
(translated in english): "lkem has been detected but is disabled by the administrator"
(the original message from my phone in french): "LKEM détectée mais a été désactiver par l'administrateur"
How can I solve this?
06-09-2022 01:45 PM
If it's not powering up, I'd start by making sure the switch you use can provide enough power for it, otherwise, use a power brick.
I assume it's properly configured in CUCM and that you chose the right kem model, if you choose the wrong model, it will also fail to work.
06-10-2022 09:03 AM
I've check the phone model and the expansion model.
Phone Model: CP-8865
Expansion Model: CP-8800-V-KEM
CUCM version: 11.5.1.13900-52
switch:
Modele = WS-C2960X-48FPS-L
Version firmware = 15.2(2)E6
Total watt dispo = 740.0
The power the phone get is 14.7W
In CUCM the phone is registered.
The expansion module Information:
06-13-2022 12:28 PM
I have the same probleme. I think my switch, WS-C2960X, can provide enough power.
Active Load ID: | sip8845_65.11-7-1-17 |
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