8865 Key Expansion Module lkem has been detected but is disabled

[Nouveau]

I am trying to use a CP-8865 with 8800 Key Expansion Module but the module does not power up.

All the switchs we use are from Cisco.

CUCM version: 11.5.1.13900-52

I use a phone button template with 11 lines: 10 for the phones + 1 to test the expansion.

I receive an error message:

(translated in english): "lkem has been detected but is disabled by the administrator"

(the original message from my phone in french): "LKEM détectée mais a été désactiver par l'administrateur"

How can I solve this?

[Jaime Valencia]

If it's not powering up, I'd start by making sure the switch you use can provide enough power for it, otherwise, use a power brick.

https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/ip-phone-8800-series-key-expansion-module/datasheet-c78-732356.html

I assume it's properly configured in CUCM and that you chose the right kem model, if you choose the wrong model, it will also fail to work.

[Nouveau]

I've check the phone model and the expansion model.
Phone Model: CP-8865
Expansion Model: CP-8800-V-KEM

CUCM version: 11.5.1.13900-52

switch:
Modele = WS-C2960X-48FPS-L
Version firmware = 15.2(2)E6
Total watt dispo = 740.0

The power the phone get is 14.7W

In CUCM the phone is registered.

The expansion module Information:

[franciscse]

I have the same probleme. I think my switch, WS-C2960X, can provide enough power. 

Active Load ID:

sip8845_65.11-7-1-17