Accessing voice mail from outside the office

[mmitschke]

When our users call in to check voice mail they need to hit the * key when the prerecorded message starts. Then they are prompted for their acct # and password. In some cases when the * key is pressed they are directly routed to our receptionist. I can't replicate the issue from any phone I call in on. I suspect at this point that this is a setting somewhere on their acct that I have yet to find! Anyone out there with some idea? I would appreciate hearing from you!

[a.cruea1980]

Can they reach their voice mail from the inside just fine?

Have you had those users do the same thing in front of you to make sure they're not fat-fingering the * and pressing 0 instead?

The only thing I can think of is that the tone isn't getting sent from their phone properly, but I'm more inclined to go with the fat-finger option instead having dealt with similar issues myself.