Hello Forum...
I have an end customer where all branch locations use gateway MMOH and the same audio source file.
However, three locations have repetitive reports from callers that the MOH is unacceptably loud.
All gateways have PRI circuits, voice ports set to Music On Hold Threshold -38 (dBm) [default].
I have tested good and bad location MOH and do not perceive any difference.
Show command output is the same for call leg dBm.
I searched Cisco CCO on the IOS command and then tested one bad location MMOH.
I modified the voice-port 0/0/0:23 music parameter, testing lower and higher dBm by increments of 4, but do not perceive any impact.
Looking to confirm if this command will actually modify the MMOH playout, if the voice-port requires resest to take the change.
The suggested alternative is to modify the actual audio source file volume.
Thank you very much for your attention and any assistance you may lend.
Loren Botner - CDW UC Voice Engineer