03-11-2020 07:31 AM
Hello,
Scenario:
We have one particular user who sites on one desk with one extension number but has a split role and works part time on job (a) and part time on job (b). When she is doing job (a) she only wants to receive job (a) related calls and vice versa. Is there any setup you can think of that can facilitate this?
Many thanks
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03-11-2020 09:58 AM
I was going to say EM, unless he has a fixed schedule, then you could also consider ToD.
03-11-2020 07:58 AM
Start by mentioning the products you're working with, and explain the call flow.
03-11-2020 08:29 AM
Apologies,
CUCM - the end user is using extension mobility. I thinking potentially providing the user with a second UDP.
Let me know what else you require please
Thanks
03-11-2020 09:58 AM
I was going to say EM, unless he has a fixed schedule, then you could also consider ToD.
03-11-2020 10:42 AM
Thank you mate
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