Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
571
Views
0
Helpful
2
Replies

Application user RMCM was found to be deleted from CUCM but agents unable to log into ACD queue was reported 2 weeks later

Robin Thomas
Level 1
Level 1

‎05-28-2014 01:08 AM - edited ‎03-16-2019 10:54 PM

Hello All, During an investigation Application user RMCM was found to be deleted from CUCM as per CUCM logs but the first issue of agents unable to log into ACD queue was reported 2 weeks later following a publisher reboot, I am trying to understand what could have caused this ? The reboot obviously could not have made any changes but the logs says RMCM users deleted on 09 May but issue was reported on 20 May and in the meantime services were said to be working without interruption . Can i have some suggestion to understand this to explain customer ?

Labels:
0 Helpful
2 Replies 2

Brian Meade
Level 7
Level 7

‎05-28-2014 08:45 AM

The RMCM user being deleted might not have triggered a JTAPI update on the UCCX side.  The publisher reboot which restarted CTIManager would have definitely triggered the update and forced UCCX to re-authenticate with the now non-existent user.

0 Helpful

Robin Thomas
Level 1
Level 1
In response to Brian Meade

‎05-29-2014 02:39 AM

Hi Brian, Yes that makes sense and is quite logical explanation. Thanks for your reponse

Regards

0 Helpful
Customers Also Viewed These Support Documents