ask different ccx & ip ivr - Cisco Community

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hello..

i just to make sure, what kind of different between CCX and IP IVR? many documents say its same..

many thaks before

1 Reply 1

Hi.
IP IVR is a product package of UCCX product packages.
Please refer to product doc.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/installation/guide/UCCX_BK_G69971AA_00_getting-started-with-ip-ivr_chapter_01.html

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

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