Attendant Console - Phone status not showing

[kwaldecker]

Hello All,

I have an cisco Business Attendant console 8.6.2.11 tied to call manager 8.6.2

When the operator logs into the client software all the phones in the directory have a red X across them.

The analog phones and older model phones (7912/11/41) show correct status.

The phone types are 7965/7945

Are these not supported? 

[acampbell]

Hi,

Have a look at this link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CiscoTSGv8_6_x.pdf

Page 4-3

　

Section starts with

Phone status of contact shows out of service

An extension displays out-of-service status regardless of the actual status of the phone

It may help

regards

Alex