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B-ACD - Drop Throught - Not Working!

brunofalco
Beginner
Beginner

Hi all,

I'm trying to configure a simple B-ACD, using drop-Throught mode, but it's not working.

The idea is, when I dial out to 5000, I should hear a prompt, and them, I need to be automatically transferred to Hunt Group.

But it's not working. Calling this number, I heard a message: "You've entered the invalid option, please try again", and them, the Welcome Prompt starts.

Besides that, that call is not being transferred to hunt group. I keep hearing the Welcome prompt.


Can someone help me, please?

Find below the configurations I am using.

application
service aa flash:app-b-acd-aa-3.0.0.4.tcl
paramspace english index 1
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 5000
paramspace english location flash:
param second-greeting-time 20
param drop-through-prompt _bacd_welcome.au
param call-retry-timer 3
param voice-mail 7000
param max-time-call-retry 3
param service-name callq
!
service callq flash:app-b-acd-3.0.0.4.tcl
param queue-len 10
param aa-hunt1 7000
param number-of-hunt-grps 1
param queue-manager-debugs 1
!
!
dial-peer voice 1003 voip
service aa
destination-pattern 5000
session target ipv4:10.0.100.6
incoming called-number 5000
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
voice hunt-group 25 sequential
list 7001,7002,7003,7004
timeout 10
pilot 7000

!

telephony-service
sdspfarm units 7
sdspfarm tag 1 CFBviver
sdspfarm tag 2 TRCviver
sdspfarm tag 4 MTPviver
conference hardware
conference transfer-pattern
no auto-reg-ephone
em keep-history
max-ephones 110
max-dn 400
ip source-address 10.0.100.6 port 2000
service phone webAccess 0
service phone spanTOPCPort 0
service phone headsetWidebandEnable 0
service dss
system message Viver
url directories http://172.16.2.199/localdirectory
url authentication http://172.16.2.199/CCMCIP/authenticate.asp
load 7911 SCCP11.9-4-2SR2-2S.loads
time-zone 17
time-format 24
date-format dd-mm-yy
max-conferences 8 gain 0
call-park system application
call-forward pattern .T
moh enable-g711 "flash:en_bacd_music_on_hold.au"
dn-webedit

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