Hi Paolo,
I started to setup B-ACD on my router / CME and I'm having some problems:
1) When I type the number of huntgroup tecnical (3), the extensions belonging to this huntgroup not play. I can only see the extensions "1 call in queue"and can not capture this call.
2) I would like the user could put the extension at any time direct. I could only do a setup in which the user must enter "5" before and then the extension. You can direct digital extension without the "5"?
3) I would also like if the user does not type anything, the link was forwarded to extension 200. How can I do this?
follow my configuration:
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
param number-of-hunt-grps 4
paramspace english index 1
param menu-timeout 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 01130231500
param second-greeting-time 60
param call-retry-timer 15
paramspace english prefix en
param max-time-call-retry 60
param voice-mail 200
param service-name queue
!
service queue flash:app-b-acd-3.0.0.2.tcl
param aa-hunt3 3333
param queue-len 10
param aa-hunt4 4444
param aa-hunt1 1111
param queue-manager-debugs 1
param number-of-hunt-grps 4
param aa-hunt2 2222
!
dial-peer voice 10 pots
translation-profile incoming URA
service aa
incoming called-number 01130231500
port 0/0/0
!
ephone-hunt 1 longest-idle
pilot 1111
list 212, 210
timeout 10, 10
!
ephone-hunt 2 longest-idle
pilot 2222
list 220, 202
timeout 10, 10
!
ephone-hunt 3 sequential
pilot 3333
list 233, 234
timeout 10, 10
!
ephone-hunt 4 longest-idle
pilot 4444
timeout 10
Thanks for your help!
Tiago
