We got a problem, which our system is using CUCM 6.1.4,
and we using 7940 cisco ip phone with firmware sccp 8.1.2,
we also using EM for login and logout for user, and the problem is, when the user try to logout after login to the ip phone, the user got a blank service shown,
we already subscribed the needed phone services for logout on user Device Profile, and for information not all ip phone 7940 is can't logout, it's only a 5-7 ip phone 7940,
actually it's solved by restarting the ip phone, and the logout service showing again after the restart, and can login or logoff
we also captured the debug ip phone logs, the logs written like this,
2010-04-24 10:42:31.188 Code:8103, P:0, S:12300800
TFTP Retry: File SEP0021A02C8218.cnf.xml
2010-04-24 10:45:33.298 Code:8103, P:0, S:12300804
TFTP Retry: File SEP0021A02C8218.cnf.xml
2010-04-24 10:48:16.038 Code:8103, P:0, S:12300804
2010-04-24 10:50:08.028 Code:30f, P:0, S:12300800
Config Task Call Stack:
0009680a
00046962
000463b4
00046f00
00059faa
0008a18e
000827ec
00099396
0007eef8
00082c96
0008a26a
00072f78
00059568
3187252175 Code:0, P:0, S:12300000
NET Task Call Stack:
00416e02
00416eac
00413120
00400e66
00401362
004117c0
2011-09-06 12:14:42.030 Code:8108, P:0, S:12300800
2011-10-04 08:25:40.720 Code:8106, P:0, S:12300800
2011-10-04 08:25:48.850 Code:30f, P:0, S:12300800
Config Task Call Stack:
00096dba
000469ba
0004640c
00046f58
0005a462
00082ca4
00099946
0007f3b0
0008314e
00058e9c
0008a81a
00073430
000599fe
3187252173 Code:0, P:0, S:12300000
NET Task Call Stack:
00416e02
00416eac
00413120
00400e66
00401362
004117c0
TFTP Retry: File SEP0021A02C8218.cnf.xml
2013-02-18 16:13:42.030 Code:8108, P:0, S:12300800
is this the 7940 firmware issue? or it's bug on firmware SCCP 8.1.2,
do we need to upgrade the firmware?
your opinion and help is higly appreciated,
thanks,
