10-01-2018 02:16 AM - edited 03-18-2019 12:32 PM
I have a request regarding the above cisco number, Please would it be possible to have an engaged tone when user is on the phone to someone.
10-01-2018 03:11 AM
You can set the "Busy trigger per Button" value on a phone to 1. With this setting, if the user is on a call, the caller for a second call will hear busy tone.
10-01-2018 08:15 AM
There is no way in CUCM to provide a special tone or ringback if a user is already on a call, and you're either calling other line, or below the busy trigger for a line with a call.
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