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Busy tone for DN/User on phone

NetMonkey
Beginner
Beginner

I have a request regarding the above cisco number, Please would it be possible to have an engaged tone when user is on the phone to someone.

2 Replies 2

Sreekanth Narayanan
Cisco Employee
Cisco Employee

You can set the "Busy trigger per Button" value on a phone to 1. With this setting, if the user is on a call, the caller for a second call will hear busy tone.

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

There is no way in CUCM to provide a special tone or ringback if a user is already on a call, and you're either calling other line, or below the busy trigger for a line with a call.

HTH

java

if this helps, please rate
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