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C6911 not register with CUCM 7.1.3- unable to delete device enabler

pradeepser
Level 1
Level 1

‎12-10-2010 12:30 AM - last edited on ‎03-25-2019 08:03 PM by Community Manager

Hi,

We have CUCM 7.1.3 and unable to register C6911 phone. To achieve this we did software upgrade in CUCm cmterm-6901_6911-sccp.9-0-2-0.cop.sgn. In documents it is mentioned you must install the Device Enabler cmterm-6901_6911-QED-902.cop.sgn on the Cisco Unified Communication Manager publisher.

But unfortunately I first installed device enabler cmterm-6901_6911-QED-911.cop. Bcoz of this now we are unable to install the device enabler cmterm-6901_6911-QED-902.cop.sgn which is the prerequisite for the cmterm-6901_6911-sccp.9-0-2-0.cop.sgn to support C6911 in CUCM 7.1.3.

So kindly let me know how to delete the cmterm-6901_6911-QED-911.cop.

PFA the failed installation log of cmterm-6901_6911-QED-902.cop.sgn

Regards,
Pradeep

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stanczeli
Level 1
Level 1

‎04-12-2011 02:54 AM

Hi,

i have same issue. Did you get some answer to your question?

Regards,

Istvan

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