With our current configuration, end users are required to dial 9 to make an outside call.
An option would be to prefix the 9 in front of the caller ID coming from the hunt group, which would allow the call taker to determine if it was from the hunt group or not and call from the call log without editing.
this would only work on local calls In our environment because a long distance call at our location requires a 91.
We have a user that needs access to finesse. Most users have a physical phone, but this user is just using a jabber client. I have added the IPCC extension to the user as well as assigned the user to the correct team in UCCX. But when th...
This article in specific refers to the VeriSign Class 3 Secure Server CA certificate. Many customers are concerned about their systems generating an alert similar to this:
local99 0 : 1: XXXXX: Feb 1 2020 14:00:00.105 UTC : %UC_CERT-0-CertExpired: ...
It is important to understand how to perform an AXL load test on CUCM due to large number of 3rd part Automation and customization that are happening recent years.
Automation and customization features in any Cisco product have significantly increased in ...
AXL API programming is gaining its importance day by day. The Administrative XML Web Service (AXL) is an XML/SOAP based API that enables remote management of Cisco Unified Communications Manager (CUCM) using any programming languages such as Python.