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Your welcome! please rate the

Your welcome!

 

please rate the answer that was helpful.

 

thanks.

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Hey Mar1us,With our current

Hey Mar1us,

With our current configuration, end users are required to dial 9 to make an outside call.

 

An option would be to prefix the 9 in front of the caller ID  coming from the hunt group, which would allow the call taker to determine if it was from the hunt group or not and call  from the call log without editing.

 

this would only work on local calls In our environment because a long distance call at our location requires a 91.

 

 

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