Call Forward All for a second line

[lignatio69]

Hello,

I am looking for an easy way to allow the end-user to configure a "Call Forward All" when the line concerned is not the 1st one. My client is using a Cisco IP Phone with 2 lines, he can use the "Call Forward All" softkey to configure the 1st line but how to do when the 2nd line is concerned ?

I know that he could do it through the web interface (ccmuser) but the user will not have access to any computer.

Is there any way to configure a "personal" softkey to configure a "Call Forward All" option for his second line ? Or is there is another solution ?

Thanks for your help,

Regards,

Laurent

[Rob Huffman]

Hi Laurent,

This is a very common problem for IP Phone users. Currently cfwdall is only supported for Line 1 on the phone. The only method available to cfwdall Line 2 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/index.php?option=com_content&task=view&id=47&Itemid=85

There is a feature/bug request open for this problem CSCdr03425 (Thanks Neeraj!). This bug is still outstanding:(

Hope this helps!

Rob

[lignatio69]

Hi Rob,

Thanks a lot for your help.

I have just downloaded the tool and I'll try it.

Best regards,

Laurent

P.S : if anyone has other solutions, let us know....