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Call forward to ext FAX drops after 5 seconds

myrdinthemyr
Level 1
Level 1

Hi,

i am not very savvy in CCM i have just a basic knowledge. Now, the scenario is pretty simple:

- I have CCM connected to a 2900 router. Connection is via SIP to our provider.

- Every calls that is received by the physical lines gets pushed to the CCM that handles the call 

- everything works fine, i can call in and out from the phones.

- Customer wants to assign a directory number so that calling that number it gets forwarded to an external fax machine, so:

i call from the public to: 01 1111 1111 (1111 is a line that is managed by CCM)

DN 1111 is configured in CCM to forward all to 02 2222 2222 which is an external fax provider (that acts as a normal fax machine).

If i call with a normal phone the number 01 1111 1111 i can hear the modem like answer from the fax machine (i can see from the logs of the fax machine on the other end that is receiving a call, so the transfer works, or at least i think so). I can see the modem tone going for about 5 seconds, then the calls gets dropped.

if i send a fax from a machine i have here directly to 02 2222 2222 everything works, so there is something going on when CCM transfer the call. This is the config of the 2800:


version 15.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption

hostname Router

boot-start-marker
boot-end-marker

enable secret BLABLABLA

no aaa new-model

ip cef
no ipv6 cef
multilink bundle-name authenticated

cts logging verbose

voice-card 0

voice service voip
ip address trusted list
ipv4 MY TRUSTED LIST
mode border-element
allow-connections sip to sip
no supplementary-service sip refer
fax protocol t38 nse version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
sip
no update-callerid
early-offer forced
no silent-discard untrusted

voice class codec 10
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729r8

voice class codec 1
codec preference 1 transparent

voice translation-rule 1
rule 1 WHATEVER

voice translation-profile inbound
translate called 1

license udi pid CISCO2911/K9 sn BLABLA
hw-module pvdm 0/0

redundancy

interface Embedded-Service-Engine0/0
no ip address
shutdown

interface GigabitEthernet0/0
ip address MYIP 255.255.255.252
duplex auto
speed auto

interface GigabitEthernet0/1
ip address IPADDRESS 255.255.252.0
ip access-group SIP in
duplex auto
speed auto

interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto

ip forward-protocol nd

no ip http server
no ip http secure-server
!
Ip route to MY STUFF
!
ip access-list extended SIP
permit ip MYSIPPROVIDER

control-plane

mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable

mgcp profile default

dial-peer voice 1000 voip
translation-profile incoming inbound
session protocol sipv2
incoming called-number +T
voice-class codec 1
 dtmf-relay rtp-nte
no vad

dial-peer voice 2000 voip
destination-pattern 01 1111 111.   ------- THIS IS MY PUBLIC NUMBER THAT I CALL THAT WORKS (DN are 1111 1112 and so on)
no modem passthrough
session protocol sipv2
session target ipv4:IPOFTHECCM
voice-class codec 1
dtmf-relay rtp-nte
fax-relay ecm disable
fax rate disable
fax protocol t38 nse version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
no vad

dial-peer voice 3000 voip
session protocol sipv2
incoming called-number .
dtmf-relay rtp-nte
codec g711alaw
no vad

dial-peer voice 4000 voip
destination-pattern .T
session protocol sipv2
session target ipv4:IPOFMYSIPPROVIDER
dtmf-relay rtp-nte
codec g711alaw
fax-relay ecm disable
fax rate disable
fax protocol t38 nse version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
no vad

dial-peer voice 1001 voip
no modem passthrough

gatekeeper
shutdown

thanks

1 Reply 1

acampbell
VIP Alumni
VIP Alumni

Hi,

You are running fax T38 protocol.

You will need to re-enable fax negotiation on your I?c & O/G dial peers

!

dial-peer xx voip

no fax-relay ecm disable
no fax rate disable

!

Re-test

Regards

Alex

Regards, Alex. Please rate useful posts.