We have a call handler setup with options to point into a Hunt Pilot with native call queuing. The issue is that when agents are on a call the call is not queuing but the Call Handler gives the "the number did not answer". Calling the hunt Pilot directly when all agents are on a call results in the call getting queued. So it appears the issue is with the call going through the Unity Call Handler.
Any help would be appreciated.
Please rate if this helps.
