Call Manager 6, Active Directory Sync, Inactive user not disappearing

[gregs]

We are using Call Manager 6 and we are using Active Directory. We have synced with AD and we have a user which has been deleted. It shows up as inactive in Call Manager and has been this way for 5 days. How do we get it to disappear all together from Call Manager??? Is there a way to force this?

Thanks

[e.huntley]

I have not read the SRND yet for 6.0, but in using 5.1.2, you may just want to call TAC.

The way it is supposed to work is that the records are supposed to be deleted by the cleanup agent that runs every night at 3:15am. But it does not delete them until they have been inactive for 24 hours or more.

So yours going for 5 days sounds like something is not working right. The only other thing I would verify is that you can still access your DC's. I know when the DC's are unreachable, it won't even let you change anything.

[gregs]

Looks like that is what we will have to do since it has indeed been 5 days and still says inactive. We still have access to the DC and can do sync's and what not.

Thanks.