Call Manager 7.1.5 Backup

[ro-mgi-cco]

Hello

i have a problem with the backup of the call manager

Status

Status:Ready

Log File: 2012-02-25-02-03-23_b_buk11srvcalmg_ccm_platform.log

=====================================================
Server        : BUK11SRVCALMG
Feature       : CCM
Component     : PLATFORM
Time Completed: 2012-02-25-02-18-44
Result Code   : 112
Result String : ERROR
=====================================================
null----> BEGIN Standard Output----> END Standard Output
----> BEGIN Standard Error----> END Standard Error

CCM	BUK01SRVCALMG	TFTP	100	SUCCESS	Sat Feb 25 02:16:22 EET 2012	2012-02-25-02-03-23_b_buk01srvcalmg_ccm_tftp.log
CCM	BUK01SRVCALMG	REPORTER	100	SUCCESS	Sat Feb 25 02:17:38 EET 2012	2012-02-25-02-03-23_b_buk01srvcalmg_ccm_reporter.log
CCM	BUK01SRVCALMG	MOH	100	SUCCESS	Sat Feb 25 02:18:10 EET 2012	2012-02-25-02-03-23_b_buk01srvcalmg_ccm_moh.log
CCM	BUK11SRVCALMG	PLATFORM	0	ERROR	Sat Feb 25 02:18:43 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_platform.log
CCM	BUK11SRVCALMG	CLM	0	CANCELLED	---	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_clm.log
CCM	BUK11SRVCALMG	TCT	0	ERROR	Sat Feb 25 02:18:44 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_tct.log
CCM	BUK11SRVCALMG	SYSLOGAGT	0	ERROR	Sat Feb 25 02:18:44 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_syslogagt.log
CCM	BUK11SRVCALMG	CDPAGT	0	ERROR	Sat Feb 25 02:18:44 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_cdpagt.log
CCM	BUK11SRVCALMG	MOH	0	ERROR	Sat Feb 25 02:18:44 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_moh.log
CCM	BUK11SRVCALMG	CEF	0	ERROR	Sat Feb 25 02:18:45 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_cef.log
CCM	BUK11SRVCALMG	TFTP	0	ERROR	Sat Feb 25 02:18:45 EET 2012	2012-02-25-02-03-23_b_buk11srvcalmg_ccm_tftp.log

Could anyone help me?

Thank you!

[Jaime Valencia]

Have you already looked at the logs and see what they say about the error???

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[ro-mgi-cco]

=====================================================

Server        : BUK11SRVCALMG

Feature       : CCM

Component     : PLATFORM

Time Completed: 2012-02-25-02-18-44

Result Code   : 112

Result String : ERROR

=====================================================

null

----> BEGIN Standard Output

----> END Standard Output

----> BEGIN Standard Error

----> END Standard Error

this are the logs

HTH? what this means?

Thank you

[Aaron Harrison]

Has this worked previously? If so I would restart the DRF Local and Master services on this server.

Aaron

[Vipul Jindal]

if after restarting the services it didnt work, i'll check the drf master and agents logs!!

thanks,

Vipul Jindal

[ro-mgi-cco]

hello guys

i restarted both but the same

yes before everything was ok, but suddenly the backup encounters errors.

where can i see the logs of drf master and agents?

than you!

[Vipul Jindal · Accepted solution]

from the cisco serviceability page, trace --> configuration

you can set the DRF master and agents logs to detailed.

after that from RTMT you can collect those logs!!

thanks,

Vipul Jindal

[ro-mgi-cco]

i install rtmt but when i click it i enter my credentials and it freezes in the Loading window. i tryed on win 7 and 2003 server

any ideas?

thank you

[ro-mgi-cco]

ok

started rtmt

where should i see the logs?

thak you

[Vipul Jindal]

check the below link to set it to detailed and collect the traces

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

thanks,

Vipul Jindal

[ro-mgi-cco]

Here are the logs

=====================================================

Server        : BUK11SRVCALMG

Feature       : CCM

Component     : CEF

Time Completed: 2012-02-28-23-23-13

Result Code   : 112

Result String : ERROR

=====================================================

2012/02/28 23:23: du -sckL /usr/local/cm/.security/cef/ctl/ | grep total | awk '{print $1}'

2012/02/28 23:23: du -sckL /usr/local/cm/.security/cef/certs/ | grep total | awk '{print $1}'

2012/02/28 23:23: du -sckL /var/log/active/cm/log/cef/xml/ | grep total | awk '{print $1}'

2012/02/28 23:23: Free space on /common/drf = 77624012 KB, required space = 160 KB

2012/02/28 23:23: Ready for backup

----> BEGIN Standard Output

----> END Standard Output

----> BEGIN Standard Error

----> END Standard Error