Call Manager GUI issue

[taylor.p]

     Hi All..Perhaps someone could help...

I have an issue with the GUI when trying to access the CUCM admin web page on our subscriber server.

I enter the username and password but then the web page just hangs and the IE progress bar gets very slowly approx a 3rd way then nothing happens...

I can access the Publisher ok and I know it's not a username/ password issue....

There have been no other issues that I know of and no changes to the platform for some time....

I would be grateful if someone could help...

Many Thanks

[Aman Soi]

Hi Taylor,

What is call manager version?

Did u try restarting tomcast service from Publisher for Sub?

regds,

aman

[taylor.p]

Hi Aman

CUCM Version is V6.1....and no not tried to restart Tomcat service....Would this need to be done from the CLI command?

Paul

[Aman Soi]

Hi Taylor,

You can issue the command from OS administration through putty.

utils service restart Cisco Tomcat

regds,

aman