call manager help~

[daboneman911]

hi there.. i am in dire need of some assistance..

I am holding on for the regualr tech and so i need to do this myself but i have never used call manager..

i need to set up an extension so that employees can call in to find out if the office will be open or not.. i have access to call manager via the web interface.
call manager 4.2.

how do i do i configure it.. i really need some help.

not sure if i can get a step by step..

[testeven]

Hi,

Do you have Unity along with CUCM? If that's the case you can create a CTI Route Point that sends
the caller to a Call Handler and record a greeting that mentions the office schecule. You can create a
greeting for business and afterhours too and teh greeting will play according to a certain schedule
or configure a general greeting that plays all the time.

1. Go to the CUCM Admin Page--> Device --> CTI Route Point and add a new one. Assign an available
extension and select Call Forward all to Voicemail. Please refer to:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/4_2_1/ccmcfg/b06ctirp.html

2. On the Unity Admin Page go to the Call Handlers section --> Add a new CH and assign the CTI RP's
extension. Make sure you you select "send directly to greeting" on the CH Transfer settings.
You can record and upload a greeting that plays the info you want.

Please refer to:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.html

HTH

Regards,

Tere Stevens
-----
Cisco Systems
Unified Communications PDI Team
www.cisco.com/go/pdihelpdesk