Call Manager - Internal error - HTTP 500 when running LDAP sync.

[alalli]

Good Day All

My Publisher call manager is displaying an internal error when I try to run an LDAP sync.

The problem has just started occuring and the only change that I know of is additional users in Active Directory.

I have sent off an email to our cisco support team via a local vendor, but was wondering if anyone had seen this error before please?

Thanks very much for any help.

Regards

Amanda

HTTP Status 500 -

type: Exception report

message:

description: The server encountered an internal error () that prevented it from fulfilling this request.

exception:

javax.servlet.ServletException: java.lang.NullPointerException
     org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:535)
     org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:433)
     org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
     org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
     sun.reflect.GeneratedMethodAccessor188.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:164)
     sun.reflect.GeneratedMethodAccessor252.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:475)
     sun.reflect.GeneratedMethodAccessor251.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)
     sun.reflect.GeneratedMethodAccessor250.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:78)
     sun.reflect.GeneratedMethodAccessor249.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
                

root cause:

java.lang.NullPointerException
     com.cisco.ccm.admin.utilities.LdapUtil.validateHost(LdapUtil.java:231)
     com.cisco.ccm.admin.utilities.LdapUtil.validateHost(LdapUtil.java:201)
     com.cisco.ccm.admin.actions.BaseLdapSaveAction.validate(BaseLdapSaveAction.java:57)
     com.cisco.ccm.admin.actions.DirectorySaveAction.validate(DirectorySaveAction.java:41)
     com.cisco.ccm.admin.actions.BaseLdapSaveAction.execute(BaseLdapSaveAction.java:83)
     org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
     org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
     org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
     sun.reflect.GeneratedMethodAccessor188.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:164)
     sun.reflect.GeneratedMethodAccessor252.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:475)
     sun.reflect.GeneratedMethodAccessor251.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)
     sun.reflect.GeneratedMethodAccessor250.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
     java.security.AccessController.doPrivileged(Native Method)
     com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:78)
     sun.reflect.GeneratedMethodAccessor249.invoke(Unknown Source)
     sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     java.lang.reflect.Method.invoke(Method.java:597)
     org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
     java.security.AccessController.doPrivileged(Native Method)
     javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
     org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
     org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:243)
                

note: The full stack trace of the root cause is available in the logs.

[Christos Georgiadis · Accepted solution]

Hi,

What's your CUCM version ?

Looks to be this defect that applies to 8.0

CSCth87428

If you hit this one, restarting the server might fix it or simply contact cisco tac and they can perform a workaround

HTH,

Christos