Hi Daniel, That should work. You can configure what attributes you want to use in the jabber-config.xml file You can find lots of useful information along with specific examples  here http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_CA48EE46_00_cisco-jabber-for-windows-administration_chapter_0101.html#JABW_RF_MF152F2B_00 ... View more

Hi Tobias, Your description matches something that similar that I have seen in the past. I can think of two scenarios that can cause this issue 1.CAD server connects to the AW DB to get the configuration data If at some point AW DB becomes corrupted  or empty then CAD will empty all its configuration assuming that what it received from AW to be correct Later when CAD syncs again to an AW with all the data, then all the agents, teams and skills will be imported as NEW configuration (hence they will be assigned to default workgroups etc) 2. If the replication within CAD LDAP services was broken in the past, each db would be running, but the two db's would be out of sync and would essentially be independent. So if all the config changes were done when connected to one side everything will be fine but only one LDAP DB will be updated with the config change. If something happens and the system fails over to the other side then all the configuration done will be lost (since the replication between LDAP DB's doesn't work) Normally the config affected is the following -- Workgroup configuration -- Personal Phonebooks -- Agent (or Supervisor) Report Customization Having said that, the only way the customer can have the original config back is to restore from a backup. If he was not taking any backup I am afraid that the data cannot be recovered. This might be very well related to a Field Notice on the uaw process crashing. http://www.cisco.com/en/US/ts/fn/633/fn63371.html You might want to open up a SR to get the ES for this or to upgrade to 7.5(10) where this issue is resolved. HTH, Christos http://www.cisco.com/en/US/ts/fn/633/fn63371.html ... View more

Hi, I would do exacty what the error messages implies I'd try to put the new phone under the list of controlled devices of the RM JTAPI provider user.  This should be an application user. Thanks! Christos ... View more