I have a group of secretaries who share a call pickup group. Recently they've complained that they can no longer pickup calls. I went onsite and sure enough when a call comes in, they pick up the handset and hit the Pickup softkey, nothing happens.
So, I removed the pickup group from all their phones, deleted it, rebuilt it, and put it back on the phones. Now it works.
A day later, it's not working again. Repeated the same steps, and got it working again.
Today, it has stopped working.
I'm baffled. I've made no changes to anything since fixing this the last time (Friday) and can't understand how this simply stops working. I don't even really know where to begin looking for a solution.
“UCCE Solution Troubleshooting Based on Comprehensive Call Flow for CVP and IP IVR Deployment Models”
This event will have place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation an...
[ The link to the discussion will be published on October 22nd ]
This topic is a chance to clarify your questions about the implementation, best practices and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deploymen...
I have questions from the above guides:
A company currently has two different UC environments. One in the US and one in the UK. The US UC environment has (3) CUCM servers (Publisher and 2 subscribers), (2) IMP servers (P...
IP telephony (Internet Protocol telephony) is a term used to describe technologies that use a variety of protocols to exchange voice, fax, and other forms of information, traditionally carried over the Public Switched Telephone Netwo...