Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
375
Views
0
Helpful
1
Replies

Call Pickup not working

bcorbet2004
Level 1
Level 1

‎06-05-2007 08:22 AM - edited ‎03-14-2019 09:53 PM

I am using CCM 4.1.3. I have an MGCP controller GW with an FXS port connected into the NightBell system. Unity releases the call to the NightBell successfully, but users are not able to pickup the call. The FXS and all the shop phones are in the same partition as the Pickup group and each phone is in the same pickup group.

When the NightBell rings and someone tries to pickup the call they either get immediately disconnected, or a busy signal, but the call continues to ring.

Ideas?

Labels:
0 Helpful
1 Reply 1

sbilgi
Level 5
Level 5

‎06-11-2007 11:23 AM

The following caveats exist for line groups, route groups, route/hunt lists, and route patterns/hunt pilots:

*No voice-mail profile exists for a hunt pilot number. Immediate Divert and Call Forwarding to voice mail are not allowed.

*No forwarding is allowed for a hunt pilot number.

*Call pickup is not allowed for a hunt pilot number

I thik the issue must be related to this bug CSCsa66224. Upgrade the CallManager to the latest patch

0 Helpful
Customers Also Viewed These Support Documents