01-08-2015 01:34 AM - edited 03-17-2019 01:31 AM
Hi,
Does anyone know how to configure Native call queuing in cucm 8.6
whether it supports it or not..
Solved! Go to Solution.
01-08-2015 01:41 AM
Hi
It is a new feature in CUCM 9.0 and upwards.
Regards
Aaron
01-08-2015 01:41 AM
Hi
It is a new feature in CUCM 9.0 and upwards.
Regards
Aaron
01-08-2015 01:44 AM
Thanks for the info Aaron,
is there any way to configure that for our reception phones.
01-08-2015 02:04 AM
Hi
Not 'queuing' in your version, unless you use a third party or add-on app such as Arc console or CUxAC.
You can just allow calls to ring on the reception phone by increasing the busy trigger/max calls numbers, however this can be tricky for the receptionist to manage.
Another solution involves delivering calls to line 1, then forward on no answer busy to line 2 on the same phone, then line 3 etc, but with busy trigger =1 on each line.
The receptionist can then 'pick' the calls up by pressing the line buttons and it's generally a bit easier to use. It does require a multiline phone of course.
Aaron
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01-08-2015 02:16 AM
you listed wonderful ways to do call queuing
at present i configured as
call from pstn to welcome greeting and then to operator, if operator busy call forwarded to another call handler with busy message,after completing busy message call again forwarded to operator.
here it's repeatedly playing busy message, i want to play some music in between that if call is not answered.and at the end of busy message the system playing "wait while i transfer your call" message, even if i unchecked it from call transfer rules in CUC
01-08-2015 02:31 AM
Hi
You could try using a recorded bit of music in wav format and uploading that to Unity as a greeting, playing that then trying the transfer..
Aaron
01-08-2015 02:38 AM
my management instructed me to play the busy message as well, i can configure another call handler with music and forward the call to the music call handler after busy message and then to operator, but the problem is at the end of the busy message it's playing " wait while i transfer your call" voice.
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