02-15-2017 09:31 AM - edited 03-17-2019 09:32 AM
I have call manager 10.5. I would like to see how many calls a specific number received for a set time frame. how would I generate a report to show me the calls for a specific number?
for instance number xxx-xxx-xxxx received yy number of calls between feb 1st and feb 10th. or if it separates it by day that would be fine as well.
02-15-2017 09:42 AM
Assuming you have CDR enabled, you can use CAR for this purpose.
If CDR is not enabled, there will no way to pull that info, and you'll only get info from the moment you enable it forward.
02-15-2017 11:07 AM
I have CDR enabled, and I have looked around in that but found nothing that will give me what I want even close to it. the user reports are useless because its a number not a user. The number is a hunt group that has multiple users that its ringing. the CDR by user/phone number SIP uri, is the closest but that will count 1 call that was a transfer as 2 calls. so I would have to parse that out manually.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide