call transfer failed cisco IP Phone 7912

[youness10]

I have cisco IP Phone  7912 with CUCM 10.5 , Wen I went to transfer a active call they cannot do this .

Phone Load Name : CP7912080004SCCP080108A.

how can I fix this issue.

best regrads.

[Manish Gogna]

What are the Busy Trigger / Max Calls settings on the DN assigned to 7912? What exactly happens when you try to transfer, does the other party ring or you don't get the option to transfer at all? Does it happen for external calls only or for both internal and external calls?

Manish

[youness10]

The Busy Trigge=2

Max Calls settings on the DN assigned=4.

When I try to transfer nothing happen.

I don't get the option to transfer at all.

Younes